INFORMATION FOR CLIENTS

Working arrangements from Monday 19th July 2021.

As a therapist I have a professional duty of care and in England under the Health and Safety at Work Act 1974 – therapists have a legal and moral duty to ‘protect the public’ in the most practical and professional way possible; this includes all employed and self- employed therapists. Failure to comply can result in prosecution and/or invalid insurance.

  1. Before you leave your home, please check your temperature, and consider if you are experiencing any Covid-19 symptoms, please postpone or cancel your appointment, there will be no cancellation charge.
  2. If you are a first-time client, your pre-session consultation will now take place via email. Consultation forms will be emailed for completion prior to the visit, please email them back to me or bring with you.
  3. Please come to your appointment on your own where possible.
  4. When you arrive please park on my drive in front of the parking sign on my garage door and wait in your car and I will collect you. Please sanitise your hands with the provided sanitiser and walk into my therapy room without touching anything. If you walk for your appointment please knock on my therapy room door (inside my side gates which will be open) and wait for me to open the door, Please don’t arrive too early for your appointment as I have no waiting area.
  5. I ask all clients to wear a mask when arriving, getting changed and leaving their appointment, but you may remove your mask during your treatment.
  6. Either side of my door I have the NHS Track and Trace QR code which you can use to check-in.
  7. I will take your temperature.
  8. The massage table will have been thoroughly disinfected. The linens are all clean.
  9. I will wear a mask during the whole of your appointment.
  10. When your treatment is over, please leave all the linens and towels on the massage table.
  11. If you wish to you the bathroom please let me know and I will take you there as is inside my house.
  12. Payment ideally will be made by contactless payment or in advance by bank transfer, if you have to pay by cash please put the correct amount in an envelope and leave on the table.
  13. There will be an approximate 30 minute gap between clients, to enable disinfection of the practice space, therapy table and equipment, etc, with enough time to dry and take effect.
  14. If anybody gets COVID 19 symptoms within 14 days of their treatment they are obliged to tell me so that I can take appropriate action in the track and trace system.
  15. I will wear a mask during the whole of your appointment.
  16. I take my temperature every morning.
  17. I take a lateral flow test twice weekly.
  18. I had my first COVID 19 vaccine on Monday 3rd May 2021, my second vaccination is on Sunday 25th July 2021.

This may change without prior notice.

RISK ASSESSMENT

Do Not Treat clients face to face if any of the following occur:

  • You or any member of your household have any covid-19 symptoms
  • A client has covid-19 symptoms
  • A client is self-isolating or in quarantine
  • A member of a client’s household or anyone the client has been in contact with in the last 14 days has covid-19 symptoms
  • A client is in the high risk group and is shielding

 Communication with clients before treatment date

In advance of re-opening, communicate with clients to explain the new working arrangements:

  • Request that clients attend on their own to reduce the risk of additional contacts between people
  • Ask clients to wait outside your premises until the appointment time
  • Request clients pay using a contactless card or via payment online. Only accept cash or cheque payment as a last resort
  1. Client arrival
  • Open the door yourself wherever possible
  • DO NOT shake hands or hug the client
  • Ask clients to disinfect hands on entry to premises (min 70% alcohol content)
  • Ensure couch roll is placed on any non-wipeable seats and couches used by client
  • Take client’s temperatures using a no touch thermometer. Record temperatures in client notes
  • If a client shows signs of a fever or high temperature, do not treat the client. They must return home and may need to self-isolate. Suggest they call 111 for advice.

 Preparing treatment room before and after treatments:

  • Sanitise hands
  • Dispose safely in a bin with a lid all couch roll, disinfectant wipes and any other items used by or for the client. You may wish to use disposable gloves to do this
  • Sanitise hands afterwards
  • Disinfect any surface(s) touched by a client – this might include couch, chairs, door handles, consultation table, toilet area, handwashing area
  • Open doors and windows to ventilate the treatment areas
  • Replace couch roll on chairs and treatment couches in readiness for the next client
  • Keep doors to areas not used by client closed
  • Change masks and/or other PPE if being worn
  • Allow 30 mins between clients
  1. Steps to take at the end of the day
  • Place all waste in sealable plastic bags and follow local waste disposal advice
  • Wash all uniforms, towels, coverings on a 60°C washing machine cycle
  • Open doors and windows to ventilate the areas used by clients
  1. During treatments
  • Keep your premises well-ventilated, with windows open in your treatment room wherever possible, or use an extractor fan. Do not use air conditioning
  1. Payment Arrangements
  • Ask client to pay by contactless method using contactless cash machine or online payment
  • If client can only pay by cash, ask client to bring correct amount in an envelope and open at the end of the day, disposing of envelope. Wash your hands thoroughly afterwards
  1. Additional hygiene measures
  • Change your PPE between clients. 
  • Clean oil bottle to be used for each client
  • In bathroom provide paper towels and foot operated bin
  1. My hygiene measures
  • Take my temperature every morning
  • Wash and sanitise hands before during and after work
  • Wear disposable face mask
  1. Signage

Signage to display:

  • Please wait in car and I will collect you. If you have no car please knock and wait until I open the door
  • Please use hand steriliser on arrival and when leaving
  • Please pay by contactless where possible
  • Maintain social distancing where possible
  • Please use paper towels and dispose of in bin